All of the inventory on our website is live and accurate. If you see the item availble on our site and your size is in stock, then yes, we have it. Please just send the item back using the instructions above.
If you cannot find the item on our site, unfortunately, this means it is out of stock and discontinued.
If you find the item, but your size is out of stock, check to see if the product is labeled as "Discontinued". If it is, this means, unfortunately, we cannot get your size back in stock.
If the item is not marked as "Discontinued", this means we may be getting it back in stock at some point. Please contact us here to find out when it may be back in stock.
Please contact us here. If the item(s) are in sellable condition, most likely we can accept the return and offer you a store credit.
Yes, if you are returning an item because it doesn't fit or you just don't want it, you do have to cover the cost of shipping it back to us. If you would like to exchange for a new item, we will cover the cost of shipping the new item back to you.
Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Recieved". We will send you a return label to ship the item back to us immediately. The day we recieve it here, we will verify it is the wrong item and send you the correct item right away. (Please note: if the item is sent back and we verify that we did send you the correct item you will be charged for the cost of the return label, as well as, any costs to send the item(s) back to you.)
Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Recieved". We will contact you to correct the problem immediately. Most of the time this means we will file a damaged package claim with UPS and simply send a replacement package ASAP.
You can track the status of your order here. If your order was placed on a weekday before 2pm CST, it was shipped the same day. If it was placed after 2pm CST or on a weekend, it was shipped the following business day.
This most likely means that UPS or USPS lost the package. Please fill out the form to the right and select "Regarding: Lost Package". We will contact UPS for you ASAP and help get a replacement pacakge sent.
If the item you are looking at says "This item is discontinued", this means will not be restocking the item and the only sizes we have left are the sizes shown online. If the item is NOT marked as discontinued, we may be getting more of the item. Please use the form to the right to contact us and we will notify you when it is back in stock.
Yes! Please fill out the form here and select "Regarding: Catalog Request". We send 3 mailings per year, one in August, one in October and one in November.
Please fill out the form to the right and select "Regarding: Problem with Order". Rest assured we will take care of any issues for you at no extra cost.
Please fill out the form to the right and select "Regarding: Problem with Recieved Order". Rest assured we will take care of any issues for you at no extra cost.